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Please ensure you have read our Terms and Conditions of Sale prior to purchasing goods from our site:
1. All prices are in Pounds Sterling, We reserve the right to change any advertised price.
2. Prices shown are correct at the time of posting. You can contact us to confirm prices, if you wish.
3. All prices shown are inclusive of VAT, postage will be added automatically to the final order.
4. All products and services are subject to availability and may be withdrawn at any time.
5. If your order cannot be fulfilled, you will be offered an alternative.
6. This is not an exhaustive list of everything we carry, we have lots of other equipment. If you can't find what you're looking for on the web site please contact us, we will be glad to help.
7. Please contact us for availability of large quantities (10+).
8. Deliveries will normally be made within 21 working days - depending on stock availability.
9. We will try and advise on any delay or if the item is not available or in stock.
10. Payment can be made by most major credit or debit card.
11. Payment will be debited from your account before the dispatch of your purchase.
12. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our site.
13. In the unlikely event that your product is lost or damaged in transit please contact us in writing.
14. In the case of non-delivery please wait 28 days from the date of your order in case it has been delayed.
15. It is the customer's responsibility to inspect good before signing from the carrier. If goods are signed for it is assumed that the goods are to the customers satisfaction.
16. In the case of damaged goods please retain the product and contact us within 48 hours of receipt. If your product is faulty on arrival, please send it back within 10 days and we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money (your product should still be in new condition and with the original packaging, accessories and receipt). This is at our discretion.
17. Please inspect for damage prior to accepting delivery. Carrier's responsibility for transit insurance terminates once a delivery has been signed for. In the event of there being signs of damage it must be signed for as 'goods damaged'.
18. We will request your name, address and postcode to enable us to provide you with an efficient service but we WILL NOT pass your name and address to ANY third parties.
19. All goods supplied carry the manufacturers normal warranties and are only covered for the intended and stated usage.
20. Water sports are an enjoyable pursuit and covers a wide range of activities from recreational leisure to extreme high risk. It can be very dangerous and at times life threatening. Participants do so at there own risk and we do not imply suitability or otherwise for any product other than that stated by the equipment manufacturer.
21. We do operate a returns policy that in the event of the item being of incorrect size, colour etc we will accept the product back, at our discretion, and exchange for full credit as long as it is returned to ourselves at the customers expense and it is in as new, unused and saleable condition.
22. Goods returned to ourselves at the customers expense must be as new, unused and in saleable condition, if this is not so, The Family Adventure Store have the right to charge for any losses.
23. All goods supplied remain the property of The Family Adventure Store until payment is received in full and we reserve the right to charge 5% over the Bank base rate on overdue accounts.
24. Credit accounts can be set up for Schools, Centres, Local Authorities etc. contact The Family Adventure Store for more details.
25. Where we offer an activity or training course either for sale or as a promotion the date on which the course or activity will take place is at the descretion of the Family Adventure Store or its appointed third party provider who shall endeavour to arrange a mutualy a suitable date, accepting that courses & events may not be viable or practical at certain times.
26. Where we offer as an agent an activity or training course either for sale or as a promotion being provided by a third party (that fact being clear within the product listing) then any dispute there after shall be between the customer and the third party provider. Full contact details shall be provided of all third party companies upon request.
NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR NORMAL, STATUTORY, LEGAL RIGHTS
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All prices include VAT at 17.5%
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